Most businesses have a limited, explicit understanding of end-to-end business processes, and if any understanding exists, it is often tucked away within disparate groups across the organization. It’s rare to find an organization that has linked its scattered process competencies together into a comprehensive strategy.
The BPM maturity model is based on the belief that superior process management leads to the achievement of a truly agile business structure. The competencies gained along the way to becoming agile create greater visibility into how the organization delivers value, innovates customer service and gains operational productivity and effectiveness. Each phase of maturity builds on the previous phases, but also allows for initiatives that grow competencies for later phases to occur during earlier phases. The object then becomes managing the “weakest link” when balancing the critical success factors of organizational process management.
Phase of Maturity